postage and delivery

 

Shipping

Where applicable, freight will be charged at the following rates and will be added to your shopping cart at the time of checkout.

Australia

$0-149.99

$150 +

$9.50

Freight Free

Australia Express Post

Flat Fee

$25.00 **

International DHL

Flat Fee

$45.00  **

 

Free freight offer for purchases over $150.00 retail is calculated on the cost of the goods only;  ie, postage charges do not make up part of the $150.00.

Free freight offer is not applicable to Express Post or International deliveries.

** Deliveries of Large/bulky orders may incur additional charges.  We will contact you in such an event to discuss increased shipping costs.

 

Delivery

We deliver products via our website worldwide.  Please email us on customerservice@licensingessentials.com.au  to enquire about a special volume order.

All parcels are despatched from Melbourne, Australia.

We endeavour to despatch orders within two business days.  Shipping times for retail orders are estimated at between 5-7 working days within Australia and 10-15 working days internationally depending on the destination of the purchase.  Express Post delivery is prioritised for despatch, normally within 1-2 business days.   Follow the link to ascertain Australia Post’s next day delivery zones.

For more urgent deliveries, email customerservice@licensingessentials.com.au  and we will help you to make it happen.

We suggest delivery direct to your home or workplace as goods are required to be signed for.  Delivery to a street address is preferable as most post office boxes are not sufficient in size to accommodate orders and/or the goods cannot be signed for.

In the event that our carrier is unsuccessful in delivering to you on more than one occasion, the parcel may be returned to our warehouse.  In the event that this occurs any additional freight charges will be incurred to resend your parcel.

Delivery lead times are estimated as accurately as possible.  We will not be held liable for third party delays including but not limited to carrier delays, natural weather events, peak freight periods, country’s customs (export/import) clearance requirements etc.   No compensation will be paid in the event of delivery deadlines being exceeded.

 

Tracking

Goods delivered within Australia will be sent via eParcel.  You will receive an email to confirm your goods have been despatched and parcel tracking information so you can check your parcels whereabouts.

Goods delivered internationally will be sent via DHL.  You will receive an email to confirm your goods have been despatched and parcel tracking information so you can check your parcels whereabouts.

Please email customerservice@licensingessentials.com.au  if you have a tracking enquiry.

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